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FAQs

Here you'll find answers to our frequently asked questions. Just click on the question to see the answer.

Questions about ClubOpinions

It's very easy. Simply complete your details in our 'sign-up' section. We'll send you a link to the application form so you are able to securely confirm your membership. Please note that you must be a member of the Le Club AccorHotels loyalty program. To join, please visit www.accorhotels.com.
To access the members' area, log into your account by entering your e-mail address and password in the member login area. Please note, to join ClubOpinions you need to be a member of the Le Club AccorHotels loyalty program. To join, please visit www.accorhotels.com.
This is your 16-digit Le Club AccorHotels number, where all your Rewards points transactions are managed. If you are not already a member please visit www.accorhotels.com in order to join.
As a member of the panel you will be rewarded with Rewards points. In order for your Rewards points to appear on your Le Club AccorHotels account, we ask you to register your Le Club AccorHotels number during the joining phase so that your details can be verified.
New panel members are always welcome! Your family and friends can simply visit our website to register. Please note that there can only be 2 members per household and each member needs a separate email address and Le Club AccorHotels number in order to join. All registrations are subject to our vigorous data quality controls. Please note, they must be a member of the Le Club AccorHotels loyalty program in order to join the panel. If they are not already a member, please visit www.accorhotels.com before signing up to the panel.

Questions about Surveys

ClubOpinions conducts surveys because businesses, governments, public bodies, and similar organizations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt what they supply.
We send out survey invitations on a regular basis, but cannot guarantee who or when any specific member will receive invitations. This is because each survey is customized and based around the research goals for each individual client. Depending on your profile, there may be times where we ask you to complete surveys more frequently and then times where we ask you to complete surveys less often. For this reason, we ask you to keep your profile as up-to-date as possible. Please note, some firewalls may prevent delivery of our survey invitations, so be sure to add us to your 'safe senders' list.
When participating in surveys we ask that you please give careful attention to every question you answer. As a leading market research company our reputation is based upon providing accurate data and, in return, we try to ensure that you receive a fair reward for your time and your care in answering our surveys. Quality mechanisms are put in place to validate your responses, so failure to answer honestly may result in your answers not being accepted and you being screened out of the survey. If we identify dishonest behavior we cannot pay you the reward for the survey, and if this behavior continues, we may deactivate your account. (Please read our Terms & Conditions for further information.)
Market researchers are often looking for the opinions of a very specific group of people - for example, users of a particular brand or product. Questions will be asked at the start of each survey to check whether it is relevant to you. If it is not relevant for you, you will be "screened out" with a message explaining you haven’t qualified this time. This is a normal part of market research, but please note that the more we know about you the better we can be at sending you relevant surveys, so we recommend that you ensure that your profile data is up-to-date. The data from non-completed surveys is discarded and not used in the final analysis of the survey or for any other purpose.

Questions about Rewards

You can earn Rewards points for every survey you complete. Earn 25 Rewards points for every short survey (<15 min) and 50 Rewards points for longer surveys (>15 min).The more surveys you complete the more Rewards points you earn! You can spend your Rewards points on the many offers Le Club AccorHotels has available for you!
To view the Rewards points you have accumulated by completing our surveys, you need to log into the ClubOpinions website. In the My Dashboard section you can see how many Rewards points you have accumulated so far, and at the bottom of this page you will see a link to view your survey history. Here is where you can find an overview of the surveys you have participated in.
Your Rewards points are transferred and deposited into your Le Club AccorHotels account upon completing a survey. Please note that it can take up to 3-5 days before your Rewards points appear in your Le Club AccorHotels account. The amount of Rewards points will be outlined on the page prior to starting a survey.
It can take up to 3-5 days before your Rewards points appear in your account. 

Questions about Privacy

No. We do not sell the personal information of our members and we will never try to sell you a product or service.

Contact information is provided in our Privacy Policy which is linked from the bottom of the pages on the ClubOpinions website.

Generally, personal information is used: to communicate with you regarding ClubOpinions membership and survey participation and to tailor survey opportunities to you.